At ShobhitGoyal.com, we believe in maintaining transparency and professionalism in all our business dealings. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, or service terminations may be considered.

1. Advance Payment Policy

All projects require a 50% advance payment before the commencement of any work.

This advance payment confirms the project booking, resource allocation, and project planning.

Once the work has started, the advance payment is strictly non-refundable.

2. Project Initiation

A project is considered initiated once any of the following actions occur:

Requirement analysis or planning has begun

Design, development, or strategy work has started

Resources or time have been allocated to the project

After project initiation, no refund request will be entertained.

3. Cancellation by Client

If the client cancels the project after work has started, no refund will be provided.

If the client requests cancellation before the work has started, a refund may be considered after deducting administrative, consultation, and processing charges.

The decision regarding such refunds shall be at the sole discretion of ShobhitGoyal.com.

4. Service-Based Nature (No Guaranteed Results)

Our services are professional digital services (web development, digital marketing, social media management, etc.).

We do not guarantee specific business results, rankings, leads, or revenue.

Refunds will not be issued based on dissatisfaction related to expected outcomes or performance assumptions.

5. Delays from Client Side

No refund shall be provided in cases where project delays occur due to:

Delay in providing content, images, credentials, or approvals

Changes in requirements after project initiation

Lack of communication or response from the client

Such delays may result in timeline extensions without any refund obligation.

6. Revisions & Scope Changes

Revisions are limited to the scope agreed upon at the time of project confirmation.

Additional revisions or changes requested beyond the agreed scope may attract extra charges.

Refunds will not be provided for dissatisfaction arising from scope changes or additional requests.

7. Project Termination by Us

ShobhitGoyal.com reserves the right to terminate a project if:

The client violates agreed terms

There is abusive, unethical, or non-cooperative behavior

Payment obligations are not fulfilled

In such cases, no refund will be applicable for work completed or in progress.

8. Completed & Delivered Work

Once the project or service is completed and delivered, no refund, cancellation, or chargeback request shall be accepted under any circumstances.

9. Refund Processing (If Applicable)

If a refund is approved (only in exceptional cases), it will be processed within 7 to 10 working days.

Refunds will be made through the original mode of payment only.

10. Chargebacks & Payment Disputes

Initiating chargebacks or payment disputes without prior communication is a violation of this policy.

We reserve the right to suspend services and take appropriate legal action in such cases.

11. Policy Updates

ShobhitGoyal.com reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.

Updated policies will be effective immediately upon posting on the website.

12. Contact Information

For any questions related to refunds or cancellations, please contact us:

Email: info@shobhitgoyal.com

Location: Ujjain, Madhya Pradesh, India

Returns & Refunds policy